How can we help?
Opening the Excel files
Your download is a .zip file. On Windows, right-click it and choose Extract All. On a Mac, double-click it. Open the file in desktop Excel (Windows or Mac; tested in Microsoft 365) or Excel for the web. Start with the sample file to see how it works, then use the BLANK file for your own records.
Making your Google Sheets copy
Use the Make a copy link on your download page or in your email. Sign in to Google, click Make a copy, and the copy appears in your own Google Drive. It's yours to edit; nobody else can see it.
Lost your links?
Search your inbox for "Rent & Tally". If you can't find the email, write to us from the address you used at checkout and we'll resend your links.
Wrong template, or a file that won't work?
Email us within 14 days of your purchase and we'll fix it, send a replacement, or swap it for another template of the same price. The full policy is in our terms.
Something not adding up?
Every template has data checks on its dashboard or summary tab. If a check shows "Review", it points to the rows to fix. Still stuck? Email us a description (no need to send your file) and we'll help.
Common questions
Do they work in Google Sheets as well as Excel?
Yes. Every template comes as Excel files (sample and blank) plus a link that puts your own copy in Google Drive in one click. The formulas use only standard functions available since Excel 2010, with no macros or add-ins, and every file is tested in current Microsoft 365 Excel and in Google Sheets. One difference: Excel's cell protection doesn't carry over to Google Sheets, so the Start Here tab shows how to add it there. Apple Numbers isn't supported.
Is there a subscription?
No. Each template is a one-time purchase. The file is yours to keep and use.
How do I get my files?
Right after checkout you'll see your download and Google Sheets links, and we email them to you as well.
Is this tax software?
No. These are record-keeping and calculation spreadsheets. They organize your numbers so you, or your tax preparer, can work from clean totals. Nothing here is tax, legal or investment advice.
Who can see my numbers?
Only you. The files live on your computer or in your own Google Drive, and Rent & Tally never sees what you type.
Which template should I start with?
Most landlords start with the Rental Property Bookkeeping Spreadsheet. If you also manage leases, pay contractors or plan to buy more property, the Landlord Toolkit gets you five templates for $59 instead of $101 bought separately.
What if a file doesn't work, or I bought the wrong template?
Email support@rentandtally.com within 14 days of your purchase. We'll fix the problem, send a replacement file, or swap it for another template of the same price. Because downloads are yours to keep once delivered, sales are otherwise final.
Are updates included?
Yes, for the edition you bought. If we correct or improve a template you own, we email you the updated file at no charge. Each new tax-year edition (for example 2027) is a separate product.
What if I get stuck?
Email support@rentandtally.com. A real person answers, usually within one business day.